Service Line Protection Plans

Service Line Protection for You and Your Home

Many Wilmington homeowners are unaware that the water service line and sewer line that connects their home to our city water and sewer mains are their responsibility to maintain— and that repairs can be challenging to deal with and cost thousands of dollars.

Since 2016, the City of Wilmington has partnered with American Water Resources to offer a variety of optional service line protection programs for homeowners in our service area—to date serving more than 3,400 Wilmington customers.

These programs will help you to protect your home from costly and unexpected water, sewer, and home service repairs. While they are entirely optional, these programs offer peace of mind and can help to safeguard your finances when an unexpected service line or home service issue occurs.

Learn More and Enroll!

Service Line Programs Offered to City of Wilmington Residents

Water Line Protection Program

Coverage for leaking or broken water line pipes damaged by normal wear and tear, including tree roots, corrosion and more. Up to $10,000 coverage per occurrence with no annual limit.

$3.99 per month - See Plan Details

Sewer Line Protection Program

Coverage for clogs and blockages caused by normal wear and tear to your sewer line. Up to $12,000 coverage per occurrence with no annual limit.

$5.99 per month - See Plan Details

Water Line and Sewer Line Protection Program

Covers repairs to both the water line and sewer line outside your home. You’ll receive combined protection up to $10,000 per occurrence for covered water line repairs, and up to $12,000 per occurrence for covered sewer line repairs (separate coverage limits apply). Both coverages carry no annual limit.

$8.49 per month - See Plan Details

Service Line Protection Program FAQs

How Much Can a Water Service Line or Sewer Line Break Cost Me?

The cost of repairing a broken service line can cost hundreds to thousands of dollars. On average, it costs property owners between $500 and $5,000 to repair a water line break and between $3,000 and $10,000 to repair a sewer line break in Wilmington.

Who is American Water Resources?

American Water Resources is an independent third-party provider of optional home warranty protection plans. City of Wilmington residential customers can purchase warranty coverage for their water line, sewer line, and other home services. They provide protection for over 1.8 million homeowners nationwide and have achieved an A- rating from the Better Business Bureau.

Are These Plans Required?

No, all plans offered by American Water Resources are optional and are not regulated city/utility services. Plans are not provided or guaranteed by the City of Wilmington. Your participation in, and your payment for, these plans do not affect your utility service.

I Have Homeowners' Insurance for My Home. Does it Cover the Water Service Line and Sewer Lines?

Individual policies vary, but standard homeowners’ insurance policies typically do NOT cover repair or replacement of water service lines or sewer lines.

How Does the Program Work?

In the event of an issue with a covered line, customers should contact American Water Resources directly to coordinate the repair. AWR will assign a local contractor for the job. The customer will receive confirmation of the repair time and contractor’s name, along with an ETA of their arrival. The contractor will assess the issue to ensure it is covered and complete repair in a timely manner.

Are There Situations or Issues That the Program Will Not Cover?

Yes, there are circumstances or existing conditions that American Water Resources excludes from covered repairs. You should review the terms and conditions of your protection plan carefully to understand the coverage limits and exclusions.