Water Meter Replacement Program

The City is upgrading all water meters in collaboration with Itron, which is responsible for overseeing the project, and Tribus, which will perform the actual installations. This upgrade is provided at no charge to Wilmington Water customers to ensure accurate billing. If you have not yet been contacted, you will receive an Itron Notice asking you to reach out to Itron for an appointment. All City contractors have been vetted, and every employee who visits your home will be in uniform and display a City-issued photo ID badge.

For inquiries or to schedule appointments, please call Itron customer service at 877-861-0042; appointments are available in the evening and on Saturdays.

Please note, failure to comply may result in a water service interruption (Wilmington City Code Section 45-86).

Water Meter Replacement Program Letters

1. Small Meter Replacement Initial Notice:  View in English (PDF)

This is an initial notice regarding the replacement of your water meter with upgraded technology. It provides instructions to schedule a free appointment for the service. 

2. Small Meter Replacement - Final Notice:  View in English (PDF)

This is a final notice regarding the replacement of your water meter with upgraded technology. It provides instructions to schedule a free appointment for the service. Failure to comply may create billing issues and water termination may occur.

3. Small Meter Replacement - Plumber Required Notice:  View in English (PDF)

This is a notice stating that The City of Wilmington requires you to hire a certified plumber within 30 days to upgrade your water meter plumbing so the City can safely replace your old meter.

4. Small Meter Replacement - Second Plumber Required Notice:  View in English (PDF)

This is a second notice stating that The City of Wilmington requires you to hire a certified plumber within 30 days to upgrade your water meter plumbing so the City can safely replace your old meter. Failure to comply may create billing issues and water termination may occur.

5. Small Meter Replacement - 96-Hour Water Shutoff Notice:  View in English (PDF)

This letter serves as a 96-hour notice to a water/sewer customer informing them that the City has been unable to access their property to service or replace the water meter and that water service will be disconnected unless an appointment is scheduled with Tribus Services to provide access.