Letters from Wilmington Water

The City of Wilmington sends various letters to residents regarding lead sampling, small main replacements, service line inventory, and more. Common notices regarding our Lead Reduction Program are listed below. Disclaimer: Please note that the letter templates provided are for illustrative purposes only. They are intended as examples and will be customized to fit the specific needs and circumstances of each situation. These templates should not be considered as final or legally binding documents.


Service Line Notification Letters


1. Lead Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main is made of lead. It outlines the potential health risks, precautionary actions, and steps to minimize exposure.

2. Galvanized Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main is made of galvanized steel. It outlines the potential health risks, precautionary actions, and steps to minimize exposure.

3. Unknown Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main has not been identified yet. It outlines identification steps, along with potential health risks, precautionary actions, and steps to minimize exposure. 

Health Effects of Lead

Exposure to lead in drinking water can cause serious health effects in all age groups. Infants and children can have decreases in IQ and attention span. Lead exposure can lead to new learning and behavior problems or worsen existing learning and behavior problems. The children of women who are exposed to lead before or during pregnancy can have increased risk of these negative health effects. Adults can have increased risks of heart disease, high blood pressure, and kidney, or nervous system problems.